When you work with us, we set the table with the basics:
What is CX? What is CX management?
As your CX adviser, we are fluent in the recognized CX competencies:
Strategy, Culture, Organization, Insights, Design, Impact
Customer Experience is a journey of continuous improvement. A maturity assessment will reveal where you are and help prioritize next steps.
Human-centered design draws on these timeless aspects of experience quality. Customers will reward, or punish, and it's in our hands.
There are various types of alignment diagrams, a.k.a. customer journey maps, each with a different purpose. Our favorite is the service blueprint.
First watch the previous video on CX journey maps, then click here to see three real-life examples of service blueprinting to solve CX problems.
Where does your customer data reside? How and by whom it is created, used, and maintained? Is it cross-walked across systems? Don't guess!